CallSearch 1.22.180

The CallSearch software created by Manuel Bürgers, also known as MBSoft, provides call center managers with valuable insights into the performance of their agents and the effectiveness of their operations. This tool helps call centers to analyze large volumes of data and turn it into actionable information.

The system works by tracking and measuring a range of key metrics such as call volume, average handling time, call wait time, and agent productivity. These metrics are then presented in easy-to-read dashboards that provide a quick overview of how the call center is performing.

In addition to these standard metrics, the software also provides a range of filters and customizable dashboards, allowing managers to quickly access specific data sets or pinpoint particular issues. This information can be used to address areas of weakness and improve overall performance.

One of the main advantages of CallSearch is its ease-of-use. The software is designed to be intuitive, with a user-friendly interface that allows managers to quickly access the information they need and drill down into specific data sets as required.

CallSearch is an invaluable tool for any call center looking to improve its performance and gain valuable insights into its operations.