Streamline Your Customer Interactions with CallSearch
CallSearch by MBSoft is an intuitive tool designed for businesses to efficiently track and analyze customer interactions, enhancing communication strategies.
The CallSearch software created by Manuel Bürgers, also known as MBSoft, provides call center managers with valuable insights into the performance of their agents and the effectiveness of their operations. This tool helps call centers to analyze large volumes of data and turn it into actionable information.
The system works by tracking and measuring a range of key metrics such as call volume, average handling time, call wait time, and agent productivity. These metrics are then presented in easy-to-read dashboards that provide a quick overview of how the call center is performing.
In addition to these standard metrics, the software also provides a range of filters and customizable dashboards, allowing managers to quickly access specific data sets or pinpoint particular issues. This information can be used to address areas of weakness and improve overall performance.
One of the main advantages of CallSearch is its ease-of-use. The software is designed to be intuitive, with a user-friendly interface that allows managers to quickly access the information they need and drill down into specific data sets as required.
CallSearch is an invaluable tool for any call center looking to improve its performance and gain valuable insights into its operations.
Overview
CallSearch is a Freeware software in the category Communications developed by MBSoft - Manuel Bürgers.
The latest version of CallSearch is 1.22.180, released on 08/11/2008. It was initially added to our database on 02/28/2008.
CallSearch runs on the following operating systems: Windows. The download file has a size of 0.8MB.
Users of CallSearch gave it a rating of 3 out of 5 stars.
Pros
- User-friendly interface that is easy to navigate.
- Offers efficient call tracking and analytics features.
- Integrates well with various CRM systems.
- Provides detailed reports which can help in decision making.
- Can handle large volumes of calls without significant performance issues.
- Responsive customer support and comprehensive documentation.
Cons
- Limited customization options for certain features.
- Can be expensive for small businesses looking for basic features.
- Initial setup may take time and require technical knowledge.
- Some users report occasional bugs or glitches in the software.
- May not have as many third-party integrations compared to competitors.
Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
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